Your front deskcloses at midnight.Your hotel never does.
One property brain behind four surfaces — the guest's phone, the television in the room, the messaging thread they already use, and your team's dashboard. Every request answered in their language, at any hour, and handed to a human the moment it deserves one.
We contact your property three times the way a guest would — at 02:00, during your check-in rush, and in a language your guests actually speak. You receive the transcripts and a scored report within five working days.
Overnight log · all channels
Handed to the duty manager. Late check-out affects tomorrow's arrivals — Lynn does not decide revenue matters alone. Ticket #4417 opened, the guest informed in Korean, an answer due at 07:00.
Illustrative overnight log — a real deployment is trained on your property.
Live deployments across three continents
The gap
Hospitality is judged
at its worst hour.
A delayed flight at 01:20. A message in Thai on Sunday at 23:00. The fortieth interruption of the check-in rush. None of it is a staffing failure — it is arithmetic.
No rota covers every language, every channel and every hour. The industry has measured what falls through, and it is more than most operators assume.
of guest inquiries at a benchmarked property went unanswered or queued before automation was introduced
Hotel Tech Report — property case study, 2026
fewer accommodation staff than before 2020 — the overnight and weekend shifts absorb most of the shortfall
Washington State University, 2024
of hotel owners want to do more with AI but say they are overwhelmed and unsure where to begin
Wyndham Owner Trends Report, 2026
name data privacy and security as their single largest concern about guest-facing AI
Wyndham Owner Trends Report, 2026
Where we draw the line
The welcome stays human. The forty interruptions around it do not have to.
Lynn was never built to stand at your front desk. She was built so that the person standing there is never buried under the forty-first interruption of the morning.
What Lynn takes
- Wifi, parking, breakfast hours, late arrival — every night, in every language
- Availability, rates and direct-booking assistance
- Overflow when every line at the desk is engaged
- Pre-arrival preparation and post-stay follow-up
What always reaches a human
- Complaints, apologies and anything carrying emotion
- Revenue decisions — upgrades, waivers, late check-out
- Anniversaries, proposals, condolences
- Any guest who asks for a person. Immediately, without a loop.
What you govern
- Escalation rules written by your team, editable at any time
- A confidence threshold below which Lynn never answers alone
- Every conversation logged, exportable, auditable
- AI status disclosed at the start of every interaction
We have never replaced a front-desk role at a client property. We removed the interruptions that kept your team from looking up.
One property brain.
Four places your guest meets it.
A guest scans the card in their room and is in. From that moment the app, the television, the messaging thread they already use and your team’s dashboard are all looking at the same property — the same menus, the same prices, the same open requests.
The whole property, in a web app they never install
A QR code on the room key card signs the guest in for the length of their stay. No app store, no password, no second login. From there: room service, restaurant tables, spa, excursions, transfers, housekeeping, late check-out, room upgrades and the extras that actually carry margin — every one of them bookable, in six languages, with live pricing and live availability.
- Five tabs: Home · Services · Dining · Wellness · Account
- Every booking lands in one queue with time, amount, party size and channel
- Folio on the room bill, updated the moment an order is placed
- Assistant available as chat throughout — and as voice where a property wants it
Room service
Spa & wellness
Excursions
Enhance your stay
Late check-out
ActivitiesToday 16:30 · 2 guests
Today 19:45 · 2 guests
Main coursesTiger prawns from the morning market, seared with chili and lemongrass. Served with jasmine rice.
Service & VAT 13% calculated at checkout · charged to Villa 214
Guest app, home and ordering view. Product screenshots follow.
One request stream
time · amount · party · channel · room
Guest experience
The Full Journey Cycle
Everything shapes the guest experience — and it lives in the small details.
Hover or tap a step — the centre shows exactly what it covers
Which layer works
GEO/AEO/SEOAI-search visibilityCHATevery channel, every languageVOICEinbound calls, resolvedAVATARlobby, kiosk, tablet, appEvery step covered
covered by one property brain
median first reply, on every channel
Visibility
Guests ask an assistant, not a search box. Your property comes back as the recommendation — with the rooms and rates the PMS actually has.
Nothing left uncovered
languages the assistant handles
systems it connects to
Word-of-mouth is still the best marketing — guests return for the same excellent experience they remember.
AI Concierge for Hotels & Resorts Worldwide
Three properties.
Three different problems.
5★ resort · central Vietnam218 rooms · live since 2024
Lynn carries the questions our team never had the hours for — every night, in languages we do not staff for. My receptionists finally look up when someone walks in.
What does the night
actually cost you?
Four numbers you already know. Every assumption is visible and editable — because a figure you cannot defend is worthless in front of your owner.
Move a slider — the figure on the right updates immediately. Nothing is sent anywhere.
Facts & figures
- overnight requests resolved without staffIllustrative overnight log — a real deployment is trained on your property.
- 31 of 34
- languages the assistant handles
- 50+
- client retention since 2022
- 100%
- signature to first guest conversation5★ resort · central Vietnam · 218 rooms · live since 2024
- 3 weeks
Contacts across the day
covereduncoveredUncovered 22:00–07:00 · 7 213 contacts a year reach nobody.
The overnight bars stay high: 03:00 at your property is midday in Europe and evening in the United States. Demand does not follow your rota.
Assumptions: contacts in uncovered hours weighted at 62% of pro-rata density; 4% of recovered contacts convert to a direct booking at 1.8 nights average, capped at 2% of your annual room-nights; ancillary uplift of 11% on recovered stays; 40 seconds of staff time per handled contact, 72% handled end-to-end. Conservative by design — we adjust these with you together.
From First Call to Live Guest in Three Weeks
We handle everything. You just show up.
Discovery
We learn your property, brand voice, and goals.
Lynn Learns
Lynn trains on your property, menus, rooms, policies in HOURS.
Integration
We connect to your PMS, website, WhatsApp, Zalo, and more.
Go Live
Your guests start talking to Lynn.
Most properties go live within three weeks of contract signing.
Learn more about usPlug & Play
Works with Your Existing Stack
Lynn connects to all major Property Management Systems, messaging platforms and booking channels.
PMS Systems
Messaging
WhatsApp
WeChat
Telegram
Facebook Messenger
Instagram
LINE
KakaoTalk
ViberBooking Platforms
Booking.com
Airbnb
Expedia
TripadvisorDon't see your system?
View All IntegrationsThree ways to begin
Start where you're comfortable.
Not where we'd prefer.
Most hoteliers are not ready for a sales call on a first visit. That is entirely reasonable. Take the step that fits.
Revenue Recovery Calculator
Four numbers you already know, and a defensible annual figure you can put in front of your owner — with every assumption visible and editable.
Guest Response Audit
We reach your property three times the way a guest would — at 02:00, during your check-in rush, and in a language your guests actually speak. You receive the full transcripts, a scored report, and side by side what Lynn would have answered.
A private demonstration
Twenty minutes with an engineer, not a sales team. We prepare a preview on your own property information beforehand, so you judge your Lynn — not a generic one.
Not sure which step is yours? — it answers in your language and hands you to a person the moment you ask for one.
Guest Response Audit
Find out what your guests
hear at two in the morning.
What you receive
- Three real guest inquiries — website, WhatsApp and phone, at 02:00 and during your check-in rush
- The full transcript of every contact moment, exactly as your guest would have read it
- A scored report: language handling, escalation, revenue captured — and side by side what Lynn would have answered
- A one-page summary you can forward to your owner without editing
If the results are excellent, we will tell you so and leave you alone. That has happened, and we said it plainly.
Your property's name never appears in anything we publish. Transcripts are deleted on request.
Frequently Asked Questions
Everything you need to know about AI solutions for hotels, restaurants and businesses
An AI voice agent is an intelligent phone system that answers, routes and resolves calls automatically using natural language understanding. For hotels it handles reservation inquiries and concierge requests, for restaurants it manages table bookings and takeaway orders, and for businesses it qualifies leads and schedules appointments. Vertize AI's voice agent speaks 50+ languages natively, operates 24/7, and integrates directly with your existing PMS, POS or CRM so every interaction is logged and actionable.
Yes. Vertize AI's voice agent detects the caller's language in real time and responds fluently in 50+ languages including English, Dutch, French, German, Arabic, Chinese, Vietnamese, Thai and many more. Hotels with international guests, restaurants in tourist areas and businesses serving multilingual markets all benefit from seamless language switching without the need for multilingual staff on every shift.
The AI voice agent handles unlimited concurrent calls so no customer ever hears a busy signal. During peak hours at your restaurant, late-night calls to your hotel front desk, or after-hours inquiries to your business, the agent answers instantly. It can escalate complex issues to a human team member, take messages, or schedule callbacks, ensuring zero missed calls around the clock.
Absolutely. Vertize AI connects with 40+ systems including Opera PMS, Mews, Cloudbeds, Lightspeed POS, Trivec, Square, Salesforce, HubSpot and many more. For hotels the voice agent pulls real-time room availability and rates, for restaurants it checks table availability, and for businesses it syncs with your CRM. All data flows automatically, no manual updates required.
Traditional chatbots rely on rigid decision trees and keyword matching, which break down when customers ask unexpected questions. Vertize AI's chat assistant is powered by large language models that understand context, nuance and intent in any language. It is trained on your specific business data, hotel room types, restaurant menus, service catalogs, and connects to your live systems for real-time answers. The experience feels like chatting with a knowledgeable team member rather than navigating a scripted flow.
The Vertize AI chat assistant works across your website (embedded widget), WhatsApp Business, Facebook Messenger, Instagram DM, Telegram, LINE, WeChat, KakaoTalk, Zalo, email and SMS. Hotels, restaurants and businesses can activate one channel or all of them. Every conversation feeds into a unified dashboard so your team has complete visibility without switching between platforms.
The AI chat assistant proactively suggests room upgrades, spa packages, dining reservations, special menus, event bookings and add-on services at the optimal moment in the customer journey. Hotels using Vertize AI report 20–35% increases in ancillary revenue, while restaurants see higher average order values through intelligent upselling. For businesses, the chatbot qualifies leads and books demos automatically, shortening the sales cycle.
Yes. Every Vertize AI deployment is custom-trained on your unique data, hotel room categories, restaurant menus and wine lists, business service catalogs, pricing, policies and brand voice. The AI learns from your documents, website and knowledge base so it gives accurate, on-brand answers. Updates are easy: simply provide new information and the assistant retrains within hours.
Security & governance
A European company,
on European terms.
Your guest data is the most sensitive thing you hold. We put our handling of it in writing before you think to ask.
GDPR by design
Processed and stored in the EU. A signed DPA before onboarding. A published subprocessor list. Deletion honoured within 30 days.
EU AI Act ready
Lynn discloses that she is an AI assistant at the start of every interaction, in the guest’s language, with a human escalation path — Article 50, in force since August 2026.
Security practice
TLS 1.3 in transit, AES-256 at rest, role-based access, MFA on all administrative accounts, and a 24-hour incident notification commitment.
Who we are
Vertize BV · 20th floor, 9-11 Ton Duc Thang, Sai Gon Ward, Ho Chi Minh City, Vietnam · founded 2022 · a named engineer on every account · a phone number a person answers.
Our partnership
Optimum Hospitality × Vertize
Software alone has never run a hotel. With Optimum Hospitality — a hotel management and advisory group working across South East Asia, Vietnam and Indonesia — operators sit in the room from the first workshop: people who have opened properties, carried the payroll and answered to owners. Every deployment is shaped by how a department actually runs at seven in the morning.
VertizeAIWhat Optimum brings
Deep regional expertise, owner-focused advisory, operational leadership and proven performance across luxury and upper-scale assets.
- Hotel advisory, feasibility and pre-opening support
- Independent hotel management
- Asset management and owner representation
- Food and beverage strategy and concept development
What Vertize brings
Hospitality-specific AI engineering, automation expertise and practical technology deployment designed for real-world operations.
- One property brain behind four guest surfaces
- Integration with the PMS, folio and channels already in place
- Escalation rules written by your own team
- A named engineer on every account
Together, Optimum and VERTIZE AI deliver intelligent, performance-driven hospitality without compromising service quality or operational control.
Ready to see this in your hotel?
20 minutes. No slides. Just results for your property.