Your Hotel.
Always On.
Always Personal.
Lynn, our AI hotel concierge, handles every guest touchpoint 24/7 — in their language, in your brand voice, across every channel. The ultimate hospitality AI solution.
No signup. Just talk to Lynn directly.
Your guests never stop. Neither does Lynn.
The Problem
Guests ask at 3am — no one answers
The Problem
Your team can't speak 10 languages
The Problem
Upsell opportunities missed every day
Lynn's Solution
Lynn never sleeps. Instant responses, always.
Lynn's Solution
50+ languages, zero translation cost.
Lynn's Solution
Lynn proactively suggests upgrades, spa, dining.
Lynn is not a product. She is YOUR hotel's digital concierge personality.
Meet Lynn — The Concierge Your Guests Deserve
Lynn isn't a generic chatbot. She is a true AI concierge for hotels, trained on your property — your rooms, your menu, your policies, your tone of voice. She speaks your guests' languages, represents your brand, and works tirelessly so your team can focus on what humans do best.
Every Lynn deployment is unique. The hotel down the road has a different Lynn. Yours will be too.
Hotel Voice Agent
Your guests call. Lynn answers. Instantly, intelligently, in their language. A true voice agent for hospitality.
Digital Concierge Avatar
A visual AI presence for your lobby, website, or in-room tablet. Your digital concierge hotel experience, animated.
Chat Assistant
On your website, WhatsApp, Zalo, Messenger, Instagram — wherever your guests are.
From Screen to Guest Experience
Lynn isn't just a website widget. She lives in hotel lobbies, greets guests on kiosk screens, and runs on in-room tablets — 24/7, in your brand voice.
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Lobby Presence
A visual AI concierge welcoming guests the moment they walk in — available in any language, instantly.
Kiosk Check-In
Guests check in, request services and get recommendations — without waiting for staff.
In-Room Service
Room service, spa bookings, late checkout — all handled by Lynn on the in-room tablet, billed directly to the room.
Experience Lynn Right Now
No signup. No sales pitch. Just talk to her.
Test Lynn
Click to start talking. Works directly in your browser.
Voice agent works best in Chrome or Edge
Want a personalised demo? Chat with our AI assistant in the bottom right corner.
Lynn • Lotus Garden Resort
Your Guests Message.
Lynn Replies Instantly.
Guests book via WhatsApp at midnight. They ask on Zalo before landing. They DM on Instagram before check-in. Lynn is already there — replying in their language, in your brand voice. No staff needed. No message missed.
The Numbers Speak for Themselves
What properties experience after deploying Lynn
Inquiry Response Rate
Always Available
Languages Supported
Hours Saved Per Staff Daily
Average Spend Per Guest
Guest Satisfaction Score
Results vary by property. Based on aggregated client data and industry benchmarks.
From First Call to Live Guest in Days
We handle everything. You just show up.
Discovery
We learn your property, brand voice, and goals.
Lynn Learns
Lynn trains on your property — menus, rooms, policies in HOURS.
Integration
We connect to your PMS, website, WhatsApp, Zalo, and more.
Go Live
Your guests start talking to Lynn.
Discovery
We learn your property, brand voice, and goals.
Lynn Learns
Lynn trains on your property — menus, rooms, policies in HOURS.
Integration
We connect to your PMS, website, WhatsApp, Zalo, and more.
Go Live
Your guests start talking to Lynn.
Most properties go live within 7–14 days of contract signing.
Learn more about usWorks with Your Existing Stack
Lynn connects to all major Property Management Systems, messaging platforms and booking channels.
PMS Systems
Messaging
WhatsApp
WeChat
Telegram
Facebook Messenger
Instagram
LINE
KakaoTalk
ViberWhatsAppWeChatTelegramFacebook MessengerInstagramLINEKakaoTalkViberBooking Platforms
Booking.com
Airbnb
Expedia
TripadvisorBooking.comAirbnbExpediaTripadvisorDon't see your system?
Your Hotel's Data, Working For You
Stop guessing. Start knowing. Our AI dashboard transforms your hotel's raw data into clear revenue opportunities, predictive insights and actionable sales tips — updated in real time.
Predictive Revenue Intelligence
AI analyzes booking patterns, seasonal trends and guest behavior to forecast revenue and flag opportunities before they pass.
Live Performance Tracking
ADR, RevPAR, occupancy, upsell conversions — every metric that matters, visible at a glance with clear trend indicators.
AI Sales Recommendations
Lynn proactively suggests which guests to target for upgrades, which packages to push, and when to apply dynamic pricing.
Revenue This Month
€ 0
Avg Daily Rate
€ 0
Occupancy Rate
0%
Upsell Conversions
0%
AI Insights
● liveSuite 401 & 402 guests: high upgrade potential — activate spa package offer
Saturday forecast: 96% occupancy — apply dynamic pricing now
F&B revenue −8% vs last week — Lynn will promote dining at next check-in
What Our Clients Say
From boutique properties to international hotel groups
“Lynn handles over 200 guest inquiries daily that our team simply couldn't manage. Response time went from hours to seconds.”
Thomas K.
General Manager, 5-star Resort, Vietnam
“Our guests love that Lynn speaks their language — Thai, Russian, English — without any extra effort from our team.”
Nathalie M.
Operations Director, Luxury Boutique Hotel, Thailand
“The ROI was visible within the first month. Room upgrades, spa bookings, late checkout — Lynn upsells better than most staff.”
David L.
Revenue Manager, International Chain, Belgium
“Setup was much faster than expected. The Vertize team trained Lynn on our entire menu and room inventory in under a day.”
Anh N.
F&B Director, Boutique Hotel Group, Ho Chi Minh City
“We were skeptical about AI. But Lynn genuinely feels like part of our team — guests often don't realize they're talking to AI.”
Erik V.
Owner, Design Hotel, Amsterdam
“The multilingual capability is unmatched. We serve guests from 40+ countries and Lynn handles them all, flawlessly.”
Sung-Jin P.
Director of Guest Experience, Luxury Hotel, Seoul
We Believe Hospitality Deserves Better
“Every guest deserves the experience of a 5-star property. We built the technology to make that possible for every hotel.”
Obsessively Guest-First
We don't measure success in feature counts or uptime percentages. We measure it in guest smiles, 5-star reviews, and the moment a traveler feels genuinely taken care of at 2am in a foreign country. Every decision we make starts with one question: does this make the guest's experience better?
Custom, Not Cookie-Cutter
We've never sold the same product twice. Every Lynn deployment is built from scratch around your property. Your brand voice, your services, your guests' needs. We refuse to ship something generic and call it innovation. If it doesn't feel like YOUR hotel, it's not done.
Built for the Long Term
We're not here to sell you a subscription and disappear. The hotels we work with aren't clients — they're partners. We grow when you grow. When you succeed, we succeed. That's why 100% of our clients would recommend us.
Founded in Belgium — a crazy idea about making every hotel feel like a 5-star property
First hospitality AI deployments — Belgium and Vietnam
Expanded to Thailand, Korea, Indonesia — 42+ properties live
Launched Lynn as a named brand — voice, avatar, chat unified
Founded in Belgium — a crazy idea about making every hotel feel like a 5-star property
First hospitality AI deployments — Belgium and Vietnam
Expanded to Thailand, Korea, Indonesia — 42+ properties live
Launched Lynn as a named brand — voice, avatar, chat unified
We're a team of 25 hospitality veterans, AI engineers and guest experience specialists who've spent years inside hotels before building technology for them. We know what it feels like to be understaffed on a Friday night. We built Lynn so your team never feels that way again.
Built in Belgium. Deployed Worldwide.
Vertize was founded 3 years ago by a team with deep roots in both hospitality operations and AI engineering. We started with one question: why does the best guest experience only exist in the most expensive hotels? The answer wasn't budget — it was technology. We built Lynn to change that.
We operate globally with a special focus on Asia — Vietnam, Thailand, Korea — where luxury hospitality is growing fastest and where multilingual AI delivers the most dramatic results.
Everything we build is custom. We don't believe in templates. Your hotel is unique. Your AI should be too.
Properties Live
Languages Supported
Continents Active
Client Retention
Frequently Asked Questions
Everything you need to know about Lynn AI concierge
Lynn is an AI concierge built specifically for hotels. She handles guest inquiries, room service orders, spa bookings, restaurant reservations and upselling — 24/7, in 50+ languages. Lynn connects to your PMS so she has real-time access to room availability, guest profiles and pricing. She works across voice calls, website chat, WhatsApp, Zalo, WeChat and more.
Most properties go live within 7–14 days. We handle everything: training Lynn on your property (rooms, menus, policies, brand voice), integrating with your PMS, and connecting your preferred messaging channels. Your team doesn't need any technical skills.
Lynn supports 50+ languages including English, Dutch, French, German, Vietnamese, Thai, Russian, Korean, Arabic, Chinese, Japanese, Spanish, Portuguese and many more. She detects the guest's language automatically and responds natively — no translation layer, no awkward phrasing.
Yes. Lynn integrates with all major Property Management Systems including Opera PMS, Mews, Cloudbeds, Apaleo, Protel, RoomRaccoon, Beds24 and 40+ others. She reads real-time availability, guest data and pricing directly from your PMS — no manual updates needed.
Lynn proactively suggests room upgrades, spa treatments, dining reservations, late checkout and other ancillary services at the optimal moment during the guest journey. Hotels using Lynn report 20–35% increases in ancillary revenue. She upsells conversationally, in the guest's language, so it feels like attentive service — not a sales pitch.
Absolutely. Vertize is headquartered in Belgium and fully GDPR compliant. All data is encrypted in transit and at rest. We sign Data Processing Agreements with every client. Guest conversation logs are retained for a maximum of 30 days unless you request otherwise. We never sell or share guest data.
Lynn works on your hotel website (chat widget), WhatsApp Business, Zalo, Facebook Messenger, Instagram DM, Telegram, LINE, WeChat, KakaoTalk, email and phone (voice agent). All channels feed into a single management dashboard so your team has full visibility.
Traditional chatbots use rigid decision trees and keyword matching — they break when guests ask unexpected questions. Lynn is a true AI concierge powered by large language models. She understands context, nuance and intent in any language. She is trained on YOUR specific property — your rooms, menus, policies and brand voice. She connects to your PMS for real-time data. The experience is like messaging a knowledgeable team member, not filling out a form.
Ready to see this in your hotel?
20 minutes. No slides. Just results for your property.