Frequently Asked Questions
Everything hoteliers ask about Lynn, our AI concierge for hotels. Can't find your answer? Talk to us directly.
What is Lynn and how does the AI hotel concierge work?
Lynn is an AI concierge built specifically for hotels. She handles guest inquiries, room service orders, spa bookings, restaurant reservations and upselling — 24/7, in 50+ languages. Lynn connects to your PMS so she has real-time access to room availability, guest profiles and pricing. She works across voice calls, website chat, WhatsApp, Zalo, WeChat and more.
How long does it take to set up the AI concierge at my hotel?
Most properties go live within 7–14 days. We handle everything: training Lynn on your property (rooms, menus, policies, brand voice), integrating with your PMS, and connecting your preferred messaging channels. Your team doesn't need any technical skills.
Which languages does the multilingual AI concierge support?
Lynn supports 50+ languages including English, Dutch, French, German, Vietnamese, Thai, Russian, Korean, Arabic, Chinese, Japanese, Spanish, Portuguese and many more. She detects the guest's language automatically and responds natively — no translation layer, no awkward phrasing.
Does the hotel voice agent integrate with our PMS system?
Yes. Lynn integrates with all major Property Management Systems including Opera PMS, Mews, Cloudbeds, Apaleo, Protel, RoomRaccoon, Beds24 and 40+ others. She reads real-time availability, guest data and pricing directly from your PMS — no manual updates needed.
How does hotel AI automation handle upselling and revenue?
Lynn proactively suggests room upgrades, spa treatments, dining reservations, late checkout and other ancillary services at the optimal moment during the guest journey. Hotels using Lynn report 20–35% increases in ancillary revenue. She upsells conversationally, in the guest's language, so it feels like attentive service — not a sales pitch.
Is guest data secure with the digital concierge? Is Vertize GDPR compliant?
Absolutely. Vertize is headquartered in Belgium and fully GDPR compliant. All data is encrypted in transit and at rest. We sign Data Processing Agreements with every client. Guest conversation logs are retained for a maximum of 30 days unless you request otherwise. We never sell or share guest data.
What channels does the hospitality AI solution support?
Lynn works on your hotel website (chat widget), WhatsApp Business, Zalo, Facebook Messenger, Instagram DM, Telegram, LINE, WeChat, KakaoTalk, email and phone (voice agent). All channels feed into a single management dashboard so your team has full visibility.
How is Lynn different from a traditional hotel chatbot or AI receptionist?
Traditional chatbots use rigid decision trees and keyword matching — they break when guests ask unexpected questions. Lynn is a true AI concierge powered by large language models. She understands context, nuance and intent in any language. She is trained on YOUR specific property — your rooms, menus, policies and brand voice. She connects to your PMS for real-time data. The experience is like messaging a knowledgeable team member, not filling out a form.
Still have questions? Chat with us directly.